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COVID-19 update: Client advice on what to do during the Coronavirus pandemic

COVID-19 Update

Please see our latest client guidelines below

We are open and have resumed services with social distancing measures in place

We are planning on allowing our two legged friends into the practice with their pets soon. When we do so, hand hygiene stations will have been installed, as well as screens at reception and in our consult rooms. Please respect our social distancing measures, which will include asking that only one owner accompanies per pet, and highlight that our preferred payment method is via our website or by card. We ask that you wear a face covering in line with current government guidelines. You may be asked to wait outside if you do not have a suitable face covering.

Due to the ways of working we have had to adopt to keep our staff, you and your pets safe, things are taking us a bit longer, reducing the number of pets we can see in practice every day. Please bear with us while we continue to prioritise in-practice appointments and operations, and offer video or telephone consults for some pets. As a last resort we may ask you to postpone non-essential routine appointments such as 6 month health checks to enable us to see pets with more urgent aliments.

We now offer online payment! Save time and reduce contact by paying online!

Advice if you are self-isolating

Don’t walk into the practice. We need to keep everyone safe.

Instead, phone us and explain your situation. We’ll arrange a suitable way of conducting your appointment that is in everyone’s best interests.

There are a variety of options available to everyone - the important thing is to let us know and we’ll work together!

Contact us to discuss

Other Coronavirus-related FAQs

If you have more specific questions, take a look at our frequently asked questions below:

  • Vaccinations
  • Neutering
  • Dental Procedures
  • Operations and blood tests
  • Routine appointments
  • Food and medication

Vaccinations

Can I bring my pet in for an INITIAL VACCINATION COURSE?

Yes. Please contact the practice to arrange an appointment, and instructions on how we will keep you and our staff safe to enable us to carry out this treatment for your pet.

Can I bring my pet in for their ANNUAL VACCINATION BOOSTER?

Dogs & Rabbits – Yes. Please contact the practice to arrange an appointment, and instructions on how we will keep you and our staff safe to enable us to carry out this vaccination for your pet.

Cats – Yes. We have been safely postponing this vaccine for up to 3 months after the due date without requiring a restart due to COVID-19 restrictions. As a result, we are now prioritising those most overdue. Please contact the practice to arrange an appointment, and instructions on how we will keep you and our staff safe to enable us to carry out this vaccination for your pet.

Neutering

Can I have by pet NEUTERED or SPAYED?

Yes. Please contact the practice to arrange an appointment, and instructions on how we will keep you and our staff safe to enable us to carry out this procedure for your pet. We do ask for your understanding at this time while we are working with limited resources and prioritising non-elective cases.

Dental Procedures

Can I bring my pet in for a DENTAL?

Yes. Please contact the practice to arrange an appointment, and instructions on how we will keep you and our staff safe to enable us to carry out this procedure for your pet. We do ask for your understanding at this time while we are working with limited resources and prioritising emergency cases.

Operations and blood tests

Can my pet still have ELECTIVE OPERATIONS such as lump removals?

Yes. Please contact the practice to arrange an appointment, and instructions on how we will keep you and our staff safe to enable us to carry out these treatments for your pet. We do ask for your understanding at this time while we are working with limited resources and prioritising non-elective cases.

What about ULTRASOUNDS and BLOOD TESTS?

Yes. Please contact the practice to arrange an appointment, and instructions on how we will keep you and our staff safe to enable us to carry out these investigations for your pet.

Routine appointments

Can I bring in my pet for a HEALTH CHECK?

Yes, however please bear with us while we continue to prioritise appointments and operations, and offer video or telephone consults for some pets. Please contact the practice to arrange an appointment, and instructions on how we will keep you and our staff safe to enable us to carry out this treatment for your pet.

Can I bring my pet in for NAIL CLIPS? Or to have their ANAL GLANDS expressed?

This should be postponed if your pet is not in any danger of feeling discomfort. If you are uncertain whether this is the case, please arrange a video or telephone consultation with the vet or nurse.

Food and medication

How can I get my REPEAT FOOD or MEDICATIONS?

It is important that you continue to give your pet the appropriate food and medication. We receive regular deliveries of pet food and medications, so there is no concern or reason for stockpiling. Please contact the practice to arrange getting these products to you, prior to your pet requiring repeat food or medications.

How can I get my FLEA, WORM, TICK and FLYSTRIKE treatments?

It is important that you continue to give your pet the appropriate treatments. Please contact us to make suitable arrangements.

If you still have questions that weren't covered above, please contact us directly.